Refund policy
Last updated: 27 October 2026
The pilot is free
ContentReady currently offers a free, invitation-only pilot. Real payments and subscription renewals are not enabled. We do not charge for joining this pilot, and there is no pilot purchase amount to refund. Demonstration and payment-sandbox activity does not represent a real purchase.
If you see an unexpected charge
Email contentreadypilot@gmail.com with the purchase email, payment date and order reference, if available. Do not send a full card number, security code, password or banking credentials. We will investigate whether the charge relates to ContentReady and explain the next step. A payment-provider name on a statement alone does not identify the product purchased.
Our 7-day first-payment guarantee
When paid subscriptions become available, you may request a full refund of your first ContentReady subscription payment within 7 calendar days of that payment. Contact contentreadypilot@gmail.com from your purchase email and include the order reference and payment date. You do not need to give a reason.
This voluntary guarantee applies to the first subscription payment, not renewals or repeat purchases. It does not replace or shorten any rights under applicable law or your payment provider's terms. Duplicate or incorrect charges and failure to provide purchased access are considered separately.
Purchases through Lemon Squeezy
When paid subscriptions open, Lemon Squeezy will handle checkout, billing and refunds as our merchant of record. Our 7-day first-payment guarantee applies. Lemon Squeezy also reserves the right to issue refunds within 60 days of purchase to prevent chargebacks; this is not an unconditional 60-day refund guarantee. See its refund information.
Request a refund using the ContentReady support email above, with your order reference. Approved refunds are processed through Lemon Squeezy. Bank processing times vary. A refund ends access to the refunded paid entitlement; mandatory consumer rights remain unaffected.
Cancelling a subscription
When you have a paid subscription, use the billing link in your receipt or the Lemon Squeezy customer portal to cancel renewal. Sign in with the email used for your purchase. Cancellation stops future renewals; access continues until the end of the paid period. It does not itself refund a past payment, and our 7-day guarantee does not restart at renewal.
Changing your plan or project limit
Use ContentReady Account settings to review a plan change before confirming it. An increase charges the prorated price difference for the rest of your current billing period and keeps your renewal date. A reduction takes effect at your next renewal: your current paid project limit stays available until then, and the lower recurring price starts at renewal. Additional 10-project packs require Studio and cost $25 per month each, added to the $35 monthly Studio price.
The price and billing interval will be displayed before purchase. Joining the free pilot does not authorize a future charge. Cancelling renewal does not itself delete your saved projects; account deletion and retention are explained in our privacy notice.
Your rights and your data
Nothing in this policy limits mandatory consumer rights. Leaving the pilot has no cancellation fee. Export your materials from each project’s “Downloads & export” section and delete your account through Account settings; see the privacy notice for deletion and backup limits.
See also our terms of service. Public team contact: CR Administration, contentreadypilot@gmail.com.